Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Sahabil D'
Sahabil D: Hello! How are you?
Sahabil D: Let me be your bill expert for your concern today.
Sahabil D: Glad to know your doing fine :)
Me: Can you answer the question I submitted?
Sahabil D: Yes I'll be glad to assist you regarding your rollover data, let me check your account details for a moment please.
Sahabil D: Your unused or remaining data for 1/25 is automatically carry over to your data next month.
Me: But when I look at my current allowance it is 10GB. Shouldn't it be 12.5GB?
Sahabil D: Let me check further the details of that.
Me: It says includes zero GB rollover data.
Sahabil D: As I check the unused data will automatically added to your account after one bill cycle.
Me: But it has not been added. It only shows 10GB available.
Sahabil D: It will not show to your online account the added unused data.
Me: If it doesn’t show on my account how will I know if I have rollover data?
Sahabil D: You can view their Rollover Data balance on their myAT&T app, by going to att.com (att.com/business for business customers), or viewing their wireless statement.
Me: Does it show on the account or not? You just said "It will not show to your online account the added unused data." Then you say I can go online (to att.com) to view it. This is not clear at all.
Sahabil D: It will not shown to your online account, but if you log in to att.com site you can view your rollover data balance.
Sahabil D: Are you still with me in this chat session?
Sahabil D: Oh great!
Sahabil D: Just checking :)
Sahabil D: Is there anything else that I can assist you with?
Me: This was quite a chat. I am more confused now then when I started.
Sahabil D: Just to clarify your rollover data will not be posted to your account, you have to log in or visit the att.com site to view your rollover data balance.
Me: If I log in, aren't I logging in to my account? Where would my rollover data be posted if not to my account? This doesn't make sense.
Sahabil D: It will not posted the same way that you are viewing your used data to your account.
Me: Where then?
Sahabil D: Log in to att.com site not to your online account to view your rollover data balance.
Me: OK. Good bye.
Sahabil D: Thank you for chatting with AT&T.
Sahabil D: At AT&T, Our Promise is to deliver an extraordinary experience! I am glad we were able to get everything taken care of together. When you are ready, feel free to select the CLOSE option inside the chat window to end the chat.
Your AT&T representative has closed the chat session.